A fixed shipping fee of P80.00 per ORDER REFERENCE will be charged for orders within Metro Manila
A fixed shipping fee of P120.00 per ORDER REFERENCE will be charged for orders outside Metro Manila
Shipping Fee is fixed regardless of size of items.
Shipping Fee is per Order Reference. Orders cannot be merged into 1 shipping fee.
Shipping Rates are only applicable on the partner couriers of Full Circle Philippines
If client prefers a different courier, client must book, pay and coordinate directly with their chosen courier.
If an order is found to have an incorrectly entered Province i.e. a provincial address but had Metro Manila entered or vice versa, then the order will be put on hold and we will require the customer to pay the correct shipping amount. If the proper payment is not received after 5 days, then the order will be canceled and a voucher will be issued.
All Credit Card transactions are processed using PayPal. No information is stored in our servers. This assures that your credit card details remain secure.
We only accept Philippine-issued credit cards. If you are abroad and wish to use your credit card issued abroad as payment method, kindly send us an email at email@example.com.
After receiving payment for the order, we will then verify the order and check for stock availability. Hence, same day shipping is not guaranteed.
WE ARE ON POST-ECQ/GCQ DRY RUN.
No Rush Orders. No Pick Ups.
Please anticipate delays in your orders.
Expect longer order processing times as we follow strict protocols on social distancing, skeletal workforce and disinfection measures in our warehouse.
Post-ECQ delivery lead times:
Metro Manila: 3-8 Business Days (except Saturdays, Sundays and Holidays)
Provincial: 5-12 Business Days (except Saturdays, Sundays and Holidays)
These lead times include delay buffer that the courier might encounter. Please note that these delays are out of our control.
Potential delays may also happen if the area is closed due to reported COVID-19 cases.
Once the order has been shipped out of Milk & Honey PH warehouse, Tracking Details will be sent to the customer via email.
Tracking details can also be found by logging into your account.
Customers are responsible for coordinating with the respective couriers for any special delivery instructions such as time of delivery, exact location, change of delivery address, etc.
Follow-up of delivery status should also be made directly with the courier.
If the order fails to reach the customer due to incomplete/incorrect address on the order or because of lack of coordination with the courier etc. and is forwarded back to our warehouse, the customer will shoulder the retrieval and reshipment fees. Customer will shoulder ALL relevant processing, retrieval and/or reshipment fees.
Tracking details can be found by logging into your account, viewing your order history and select your most recent order.
Customers who placed orders as guests shall receive their tracking details together with their shipping notification. Please use this information to track directly via your assigned courier's website.
You may track the status of your order via your respective couriers:
LBC - http://www.lbcexpress.com (13-digit tracking number)
Hotline (Metro Manila Shipments): 02-88585999
Hotline (Provincial Shipments): 1-800-88585999
XPOST (An LBC-affiliated company) - http://www.xpost.ph/track (alpha numeric tracking number)
Hotline (Globe): 0917-8417255
Hotline (Smart): 0921-4582579
DHL - WWWExpress - www.wwwexpress.com.ph (9-digit tracking number)
Hotline: 02 88798888
ENTREGO PHILIPPINES (An Ayala Corporation company) - www.entrego.com.ph
Hotline: 02 72993111
We aim to deliver within the time period indicated upon checkout. However, due to unforeseen circumstances, we cannot guarantee that all orders will be delivered within the time period specified.
In the event that an area is closed or put under lockdown due to a reported COVID-19 case, the order can either be refunded in the form of a voucher or delivery will be put on hold until the lockdown is lifted.
We shall not be held liable for any losses, costs, damages, and other charges as a result of late delivery. If you are not present upon delivery, Courier may release the package to any authorized recipient upon presenting the following:
Valid ID of authorized recipient
Valid ID of Customer who placed the order
Signed authorization letter
For delivery addresses in locations such as Villages, Office Buildings and Residential Condominiums, kindly coordinate with the guards on duty/front desk regarding the delivery of your orders.
We are closed during weekends and holidays.
All sales are considered final and non-returnable unless otherwise damaged or proven to be defective when delivered. You have 48 hours once your order has been delivered to contact Full Circle Philippines in case the item is damaged. It is advisable to open your order and check all items as soon as you receive it.
In the event that incomplete, or damaged item was delivered, you may contact us via email at firstname.lastname@example.org.
Damaged items must be shipped to Full Circe Philippines Warehouse within 15 days upon receipt of the items.
Items should be returned in the original packaging, complete with labels and tags still attached; otherwise, the return will not be accepted.
Purchase of sale or discounted items are considered final. Returns of such items will not be processed.
Customer is responsible for items until the arrival at our warehouse. This includes cost of shipping the item to our warehouse. Please ensure that the packaging of the items is secure to avoid further damage. We advice the use of dependable couriers that provide tracking services and details. All returns are subject to investigation and quality assessment. Items that do not pass our quality check will be returned to the customer.
If the return of a damaged item is approved, the customer will receive a voucher or a refund net of shipping costs, applicable bank charges and processing fees. Voucher details / refund computation shall be sent to customer via email. In the event that a voucher is issued, this may be redeemed on the next purchase.
In the event that an order was not delivered due to the failure of the customer to provide complete and accurate delivery address and contact details, and the failure of the customer to coordinate with the assigned courier as stipulated in the Shipping Policy, the customer will receive a voucher or a refund net of shipping costs, applicable bank charges and processing fees.
Cancellation of order prior to shipment for any reason will be subject to a refund/voucher net of applicable bank charges and processing fees. Voucher details / refund computation shall be sent to customer via email. In the event that a voucher is issued, this may be redeemed on the next purchase.
Cash refunds will be issued via a) a voucher which can be redeemed at a later purchase, or b) bank deposit to either a Metrobank (MBT), or Bank of the Philippine Islands (BPI) account.
Exchange of items is subject to approval of management. Reshipping fees and processing charges will apply. Exchanges are processed within the period of 7-30 working days. Customer is responsible for the original items until the arrival at our warehouse. This includes cost of shipping the item to our Warehouse. Please ensure that the packaging of the items is secure to avoid further damage. Products should be returned in its original and saleable condition, complete with all packaging, documentation and inclusions if any. We advice the use of dependable couriers that provide tracking services and details.
Once the customer has completed the check out process and the payment has been successfully made, the order is considered final. The order will be fulfilled as indicated and will be delivered to the entered Shipping Address. Any request to change any of the items and/or the Delivery Address after the order is completed and paid is not guaranteed to be fulfilled.
Once the order is placed and processed, the order is transmitted to the warehouse department. As such, we CANNOT guarantee that any request to change details via E-mail, Instagram or Facebook can be accommodated, given the internal protocols in place.
PLEASE REVIEW YOUR ORDER AND OTHER PERTINENT INFORMATION BEFORE CHECKING OUT.